Frequently Asked Questions

We are happy that you have chosen us for your health care. Our physicians and staff are dedicated to meeting your needs. Here are some frequently ask questions about your visit.

What do I need to bring to my appointment?

Bring your insurance card, photo ID,  a list of current medication including anything you take that is over the counter and/or vitamins and medical history information. Fill out and bring any paperwork you received prior to the appointment. Lakeshore Health Partners participates with most insurance carriers, but please confirm your insurance prior to your appointment. We also suggest you arrive 15 minutes early and write down and bring any questions with you. If you need a work or school doctor's excuse please let us know before you leave the office.

Where do I get my ultrasound testing done?

Ultrasound testing will be done at 577 Michigan Ave. in Suite 104 from 8 AM to 4 PM. Please call Lakeshore Health Partners Ultrasound at (616) 355-3984 should you need to reschedule your appointment. We appreciate 24-hour advance notice for cancellations.  Additional locations and hours for Holland Hospital labs and radiology as well as driving directions are located here.

What do I do after hours?

For medical emergencies occurring after hours, call our office to be connected to our answering service for further instructions. For all life-threatening emergencies, always proceed directly to the nearest emergency room. Holland Hospital has two conveniently located Urgent Care Centers open every day including weekends and holidays. Locations including hours and driving directions are available on the After Hours Care page.

How do I get a prescription refill?

There are a number of ways to obtain a prescription refill or renewal:
  • Let our office know at the time of your visit that you would like your prescription(s) refilled or renewed.
  • If you are a member of the Lakeshore Patient Portal, you can request a prescription renewal online.
  • Call your pharmacy who will notify our office and take care of your refill.
  • For mail order prescriptions, please call our office and provide your name, phone number, the medication name and the name of the mail order pharmacy.
  • If you have not been seen by your physician recently, you may be asked to schedule an appointment before your prescription will be renewed.

How do I find out my test results?

If you participate in the Lakeshore Patient Portal, your test results will be displayed online. If you do not utilize the Lakeshore Patient Portal, you will hear from us in person, by mail or phone. If you have not received notice of your test results within two weeks, please contact our office.

How do I get access to the Lakeshore Patient Portal?

The Lakeshore Patient Portal is an online service that provides you with access to your health information any time or place. Sign up when you check-in for your next appointment, or call our office and our staff will assist you with registering.

The Lakeshore Patient Portal will enable you to:
  • Request prescription refills
  • Review lab and test results
  • Send a message to your medical team
  • Access your child’s health information (ages 0-13)
  • Keep track of your vital signs